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REVIEW ARTICLE
Year : 2021  |  Volume : 8  |  Issue : 4  |  Page : 250-255

Significance of total quality management practices in improving quality of services delivered by medical and dental hospitals


1 Hospital Administration, Dr. D. Y. Patil Dental College and Hospital, Dr. D. Y. Patil Vidyapeeth, Pimpri, Maharashtra, India
2 Dr. D. Y. Patil Vidyapeeth's, Global Business School and Research Centre, Pune, Maharashtra, India

Correspondence Address:
Devika Kanade
Hospital Administration, Dr. D. Y. Patil Dental College and Hospital, Dr. D. Y. Patil Vidyapeeth, Pimpri, Pune, Maharashtra
India
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/jdrr.jdrr_168_21

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Total quality management (TQM) is an administration attitude of uninterruptedly refining the quality of the goods/services/processes by concentrating on the customers' (patients') requirements and anticipations to augment consumer (patient) contentment stable performance. Successful TQM implementation leads to improved organizational performance success. The present review paper comprehensively presents relevant data from the literature pertaining to the impact of TQM implementation and barriers to execute the same in various hospitals. The review also stresses the need of TQM application in dental setups and hospitals. It also presents various gaps in TQM practices in improving the quality of services provided by the medical and dental hospitals, which need to be studied along with future directions.


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